Frequently Asked Questions
Have a question about one of our products or services, or need other assistance? Please select a topic below. You can also contact us by clicking the button in the lower right corner of the window.
I had an account set up in your previous online store. Will my username and password work in the new store?
If you made any recent purchases in the previous online store, your account was probably transferred to the new store. Unfortunately, passwords were not transferred. You will need to visit the login page and click "Forgot your password?" to set a new password.
I requested a password reset link but I never received an email from your store. What should I do?
First, check your Junk Mail or Spam folder as sometimes our emails are routed there. If you still don't see the email, then the email address you provided is not associated with an account in our store. You can sign up for a new account or checkout as a guest.
Do I have to create an account or log in to make a purchase in your store?
No. Creating an account is entirely optional, but doing so can save you time on future purchases.
How do I log out from my store account?
Click the "Account" link in the top right section of the window. Scroll to the bottom of the page and click "Logout."
I logged into my account but my order history looks incomplete. What happened?
Only orders placed on or after 1/1/2019 were transferred to the new store. We apologize for any inconvenience.
Can't find a death certificate? Confused about the order process? Why are there date limitations? Why don't you have everything?
Please visit our FAQ page for vital records.
How do I request a refund on my digital images order?
Custom digitization, image processing, and microfilm duplication fees are non-refundable after files/products have been delivered.
Please visit our Rights & Reproductions page for more info.
I'm an Ohio History Connection member. How do I get my 10% discount?
Enter the code you were provided when signing up as a member into the Discount code field on the right-hand side of the Checkout page, then click Apply.
What types of purchases are eligible for the discount?
The member discount is good on most retail merchandise purchases. It is not valid on memberships, subscriptions, workshops/webinars, conference registrations, public records copies or national register certificates.
I lost the discount code or I never received it. How can I get one?
Please contact email@example.com to request the member discount code.
Who is eligible to purchase a Certificate of Listing?
Ohio properties listed individually or contributing to a historic district in the National Register of Historic Places are eligible to purchase a certificate of listing to display.
For more information visit this page.
How soon can I expect access to the textbook?
Please allow 2-3 business days to process your subscription. You will be emailed once the account is active.
When will my subscription expire?
Standard and Homeschool subscriptions will end on June 30, at the end of the current school year. Pre-Service Higher Education subscriptions will last for one school term, as defined by the professor.
Visit Ohio as America for more information or contact us at firstname.lastname@example.org.
Visit the OhioPix FAQ Page for questions regarding purchases of digital image downloads through OhioPix. If you need further assistance, contact 614.297.2530 or email@example.com.
How long will it take to gain access to the OMS?
Please allow up to 24 hours for subscription and user record activation since it is a manual process. If you have any questions, please email OMSOrders@ohiohistory.org.
For questions about workshops run by the State Archives Department, contact firstname.lastname@example.org.
My organization is tax-exempt. How can I avoid being charged sales tax in your store?
Please email a complete and signed copy of your organization’s Sales and Use Tax Unit Exemption Certificate to email@example.com. Once your documentation is reviewed, your customer account will be marked as exempt from sales taxes.
What if I already paid sales tax on my purchase?
If a purchase has already been made please attach a copy of your sales order or receipt to the email with your Exemption Certificate. Sales tax will be refunded on purchases made within the prior 30 days.